Help Center

Frequently Asked Questions

General

How do I place an order?

Why should I create an account?

What materials are used in production?

About Your Order

Do I receive an order confirmation?

Can I change my order?

I want to cancel my order, how do I do that?

How do I report a problem with my order?

Shipping

Do you ship goods worldwide?

I have written an incorrect address, how can I change it?

When will I receive my order?

Where do you ship from?

Can I collect my items from your warehouse?

My package is damaged, or lost?

Returns Policy

I changed my mind, can I return my order?

How do I return my order?

What happens to the order during the return process?

Contact

Where can I leave business inquiries regarding this website?