We cover a variety of courier
errors such as lost or damaged in transit, postage due errors or
generally misrouted packages when tracking provides no clear details or
cause.
In the rare cases that a parcel is marked as delivered by the
courier, but you have yet to receive it, unfortunately, we would not cover the cost of reshipping the order. Again, this
only applies if the tracking details state that a delivery was made to
the recipient's address.
In most instances, it is found that the delivery was made, but the
package was left in an unexpected location at the address you provided. You should reach out to the courier and inquire if any additional
details were left by the delivery person - e.g. "left under table on
back porch."