Making an order is very simple. Select the item(s)
you would like and add these to your cart. Once you have everything you want in
your cart, continue to fill in your payment details to complete your order.
It is totally possible to order items
without creating an account. However, with an account, you can easily track your order, view purchase history and save your
information to speed up the checkout process for future purchases.
It is not possible to cancel
the order yourself. Please contact me as soon as possible, so I can cancel the
order before it has been shipped from the warehouse. However, if you try to
cancel your order after is has been shipped, you must return the item(s) to
receive your refund.
You can report problems with an order through our Contact page. We require a photo to be attached with your problem report to
begin a reshipment. It is always best to include photos with your
initial problem report to avoid delays.
It is not possible to change
the address yourself, once you have confirmed your order. Please contact us as
soon as possible so we can change your shipping address.
Since carriers calculate live shipping
rates mainly by the zip code entered it is possible that an incorrectly
formatted address could be entered and the package is still able to ship.
In some scenarios, the local post is still able to make the delivery
depending on the error that was made in entering the shipping address.
If they are unable to deliver the package it will be returned to our
HQ and you will be notified once it is received back. Within 4 weeks you
will need to confirm the updated and correct address, as well as confirm
the charges for reshipping the package.
your order has been
confirmed you will receive an e-mail to your registered e-mail address,
including a tracking code. Shipping usually takes between 1-5 days for
deliveries in the US and 12-30 days for the rest of the world. When
deciding upon shipping method, an estimate will be shown. Notice that
these days are an indication and measured in business days.
It is not possible to collect your item(s) from our
warehouse. The only possible method of receiving your item(s) is through
delivery to your home or work address. If you wish to alter your address to
another location, please contact us as soon as possible so we can assist you.
We cover a variety of courier
errors such as lost or damaged in transit, postage due errors or
generally misrouted packages when tracking provides no clear details or
In the rare cases that a parcel is marked as delivered by the
courier, but you have yet to receive it, unfortunately, we would not cover the cost of reshipping the order. Again, this
only applies if the tracking details state that a delivery was made to
the recipient's address.
In most instances, it is found that the delivery was made, but the
package was left in an unexpected location at the address you provided. You should reach out to the courier and inquire if any additional
details were left by the delivery person - e.g. "left under table on
Once you have shipped your order back to
our warehouse, we will inspect the item(s) and verify that your reason
for return corresponds to the condition of the item(s). Depending on the
type of return, we will send you your new item(s) or process your
refund. We do not send an item or process a refund until the items have
been verified in our warehouse.