Help Center

Making an order is very simple. Select the item(s) you would like and add these to your cart. Once you have everything you want in your cart, continue to fill in your payment details to complete your order.

It is totally possible to order items without creating an account. However, with an account, you can easily track your order, view purchase history and save your information to speed up the checkout process for future purchases.

The inks are eco-friendly, CPSIA-compliant, non-toxic, non-hazardous, and soluble in water. They're free from heavy metals, formaldehyde, and Alkylphenol Ethoxylates (APE).

Once your order has been placed and payment has been accepted, we will send you a confirmation email to the corresponding e-mail address given in the order.

If you wish to change your order, please contact me as soon as possible. Once an order has been processed by our warehouse, we will not be able to change your order.

It is not possible to cancel the order yourself. Please contact me as soon as possible, so I can cancel the order before it has been shipped from the warehouse. However, if you try to cancel your order after is has been shipped, you must return the item(s) to receive your refund.

You can report problems with an order through our Contact page. We require a photo to be attached with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.

We ship all our products internationally. For most countries you have a choice between standard delivery and express delivery.

It is not possible to change the address yourself, once you have confirmed your order. Please contact us as soon as possible so we can change your shipping address.

Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship.

In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the shipping address.

If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address, as well as confirm the charges for reshipping the package. 

Once your order has been confirmed you will receive an e-mail to your registered e-mail address, including a tracking code. Shipping usually takes between 1-5 days for deliveries in the US and 12-30 days for the rest of the world. When deciding upon shipping method, an estimate will be shown. Notice that these days are an indication and measured in business days.

Our warehouse is in Los Angeles. All orders are shipped from United States.

It is not possible to collect your item(s) from our warehouse. The only possible method of receiving your item(s) is through delivery to your home or work address. If you wish to alter your address to another location, please contact us as soon as possible so we can assist you.

We cover a variety of courier errors such as lost or damaged in transit, postage due errors or generally misrouted packages when tracking provides no clear details or cause.

In the rare cases that a parcel is marked as delivered by the courier, but you have yet to receive it, unfortunately, we would not cover the cost of reshipping the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

In most instances, it is found that the delivery was made, but the package was left in an unexpected location at the address you provided. You should reach out to the courier and inquire if any additional details were left by the delivery person - e.g. "left under table on back porch."

Unfortunately, we do not refund orders for buyer’s remorse, but we will gladly figure something out because your happiness matters to us.

If you would like to exchange or return a product without any defect or due to a wrong size being ordered, you will need to place a new order.

If you wish to return your order, please contact us through the "Contact" page on the website. Your rights as a customer are explained in the Return Policy found at the bottom of the site.

Unfortunately, we do not refund orders for buyer’s remorse, but we will gladly figure something out because your happiness matters to us.

Once you have shipped your order back to our warehouse, we will inspect the item(s) and verify that your reason for return corresponds to the condition of the item(s). Depending on the type of return, we will send you your new item(s) or process your refund. We do not send an item or process a refund until the items have been verified in our warehouse.

We would love for you to reach out to us regarding all of your questions. For business inquiries regarding this website, please contact us at info@edspace.me